1. Introduction

MODA X2 SAS, in its capacity as the data controller , formulates this Privacy Policy in compliance with Statutory Law 1581 of 2012 , Decree 1074 of 2015 and other related regulations, in order to protect the personal information of its clients, suppliers, employees and users of the website www.x2underwear.com .

This policy establishes the principles, rights, duties and procedures related to the collection, storage, use, circulation, transfer and deletion of personal data, guaranteeing the constitutional right to Habeas Data , through which every person can know, update or rectify the information that has been collected about them.

2. Scope

This policy applies to all personal data processed by MODA X2 SAS, both in physical and digital format, and includes data processors acting on behalf of the company.

By accessing our website or providing personal data, the user accepts this policy.

3. Purpose of Data Processing

MODA X2 SAS collects and processes the personal data of its clients, users, employees and suppliers for the following purposes:

• Comply with legal, contractual and commercial obligations.
  
• Manage orders, payments, shipments, exchanges and returns of products.
  
• Execute marketing campaigns, promotions, and loyalty programs.
  
• Send commercial communications, newsletters and brand news.
  
• Attend to requests, complaints and claims (PQRs).
  
• Conduct market research and satisfaction analysis.
  
• Carry out selection, hiring and employee well-being processes.
  
• Comply with tax, accounting and social security obligations.
  
• Ensuring the safety of our facilities, assets, and personnel.
  
• Evaluate the quality of service and improve the user experience.
  
• Transferring information to business partners or technology providers for the purposes described herein, within or outside of Colombia.
  

4. Sensitive Data

Sensitive data is considered to be data that affects the privacy of the owner or whose misuse may generate discrimination (for example, biometric or health data).

MODA X2 SAS only collects this type of data when strictly necessary and with express authorization , informing of its optional nature and the specific purpose of its use.

5. Data of Minors

MODA X2 SAS does not intentionally collect personal information from minors.

If received, prior, express and verifiable consent from the legal representative will be required, ensuring respect for the best interests of the child and their fundamental rights.

6. Rights of the Holders

Data subjects have the right to:

• To know, update, rectify or delete your personal data.
  
• Request proof of the authorization granted for the treatment.
  
• To be informed about the use given to your data.
  
• Revoke authorization and/or request the deletion of your data when there is no legal or contractual obligation that prevents it.
  
• File complaints with the Superintendency of Industry and Commerce (SIC) for violations of the law.
  
• Access your personal data processed by MODA X2 SAS free of charge
  

7. Duties of the Data Controller

MODA X2 SAS is committed to:

• Use the data only for authorized purposes.
  
• Keep information accurate, up-to-date, and secure.
  
• Implement technical, human, and administrative measures that guarantee confidentiality.
  
• Keep a copy of the processing authorizations issued by the data subjects.
  
• Process applications and claims within the legal deadlines.
  
• Report any security breach to the competent authority and the affected rights holders.
  

8. Use of Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve the browsing experience, analyze usage patterns, and deliver personalized content.

By browsing www.x2underwear.com , the user authorizes the use of cookies according to their browser settings.

Users can delete or disable cookies at any time, although some site functionalities may be affected.

9. International Data Transfer

MODA X2 SAS may transfer or transmit personal data to servers located in other countries, even outside the Colombian Economic Area, when necessary for the fulfillment of its purposes (for example, payment platforms or technological tools).

In these cases, compliance with the principles of security, confidentiality and purpose will be guaranteed, in accordance with current Colombian regulations.

10. Inquiries, Complaints and Requests

Data subjects may exercise their rights of access, rectification, erasure or revocation by contacting MODA X2 SAS through the following means:

📧 Email: x2ropainterior@gmail.com

📞 Phone numbers: 316 629 7386 | 322 654 6772

🏢 Address: Carrera 48 A # 50 south -118, Sabaneta, Antioquia, Colombia

Response times:

• Inquiries: up to 10 business days.
  
• Claims: up to 15 business days.
  

If additional information is required, the term may be extended in accordance with Law 1581 of 2012.

11. Information Security

MODA X2 SAS protects personal data through technical and administrative measures that prevent its loss, alteration, unauthorized access or fraudulent use.

All information is treated with absolute confidentiality and will only be shared with third parties in cases authorized by law or by the owner.

12. Validity and Updates

This Privacy Policy comes into effect on October 10, 2025 and will remain in effect indefinitely as long as the relationship with the data subjects exists or as long as the company retains information necessary for compliance with its legal obligations.

Any modification will be published on the website at least five (5) days prior to its entry into force.

13. Acceptance

By accessing, registering or making a purchase on www.x2underwear.com , the user declares that they have read, understood and accepted this Privacy Policy and authorizes the processing of their personal data in accordance with what is established herein.